FAQ

How long does it take for my order to be processed?
We'll be able to create your order in 2-7 business days. Then add the extra time for shipping, which depends on where you're shipping to. 


 

What tracking options are there?
All orders that are delivered within the United States by USPS have full tracking available. You will be provided with a tracking number as well as a link where you can follow up on the status of your order. For international orders, full tracking will only be available for orders sent through International Priority, which costs a bit more.


 

Where can I find the tracking information for my orders?
All tracking numbers will be found in the shipping notification emails that we send out.


 

How are shirts packed?
Each shirt is individually folded and packed into their own poly bag and then package into poly mailers for shipment.


 

How do you package frames?
Frames are first wrapped in tissue paper to protect them from scratches. Next they are wrapped in a layer of adhesive bubble wrap. Finally they are wrapped once again in a thicker more durable bubble wrap, adding extra protection during shipment.


 

How are your products packaged for shipment?
We ship each item accordingly based on their dimension requirements. Generally posters are shipped in kraft tube boxes with plastic end caps ensuring protection during shipment. Frames and canvases are usually shipped in corrugated boxes ranging in the dimensions of 26x20x18" to 28x5.5x38" depending on requirements.


 

My order has been sent, why don't I see the tracking info?
Your order has been sent, but sometimes it takes up to 48 hours for tracking info to show up in the USPS tracking system. 


 

Why did my transaction fail?
Don't worry! It happens sometimes. Transaction can be declined for several reasons. Sometimes, you can guess why it was declined from the response code, but only your credit card issuer or financial institution can confirm the specific reason.
The usual culprits are:

  • Incorrect credit card number or expiration date
  • Insufficient funds
  • If you are outside the US, some credit card companies will reject international charges
  • The customer's bank or credit card company was having technical issues when the order was processed
  • If you made a large number of online purchases within a short period of time, some banks will reject some of the charges as a fraud prevention measure
  • If your order's rejected, and it happens several times in a row, try pressing “Retry” button again the next day. If there's still no luck, give your financial institution a call.

 

Who pays the customs duties & taxes?
Shipments outside of the USA may incur customs fees, depending on the destination country. The fee may vary depending on your order value, country limits, and other factors. You are responsible for these fees. These duties are paid to appropriate customs agency by the end customer in each country.


 

What technology is used to print on t-shirts (and any fabric product)?
We use the Direct to Garment (DTG) method of printing. That means we can create photo-quality prints.


 

How durable is the printed artwork on the shirts?
Our experience shows us that our shirts are just as durable after repeatedly washing and drying as any other screen-printed t-shirt.


 

What inks are you using for printing apparel?
Our apparel is created with the latest in garment printing technology and our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable. We’re using CPSIA (Consumer Product Safety Improvement Act) compliant inks which are needed when printing on children's wear 12 and below.


 

Are your products eco-friendly?
All our products are either 100% recyclable or fully biodegradable. Bubble wraps are made from a minimum of 15% recycled plastic and 10% post-consumer content. Our kraft tubes are made from 70-100% post-consumer recycled content and 0-30% secondary recycled content.


 

What material are the frames made of and what color? What is the thickness of the frame? Are the frames matted?
Our frames are wood and made in Los Angeles. Acrylic covers the print and the frames are black. The frames have a border of 1" making the final diameter of a Framed Poster 1" large all around. ie. 24" x 36" = 26" x 38" Frames are not matted.


 

Also what is the GSM weight of your paper and specs?
Basis Weight: 192 g/m2
Media Thickness: 10.3 mil (0.26 mm)
ISO Brightness: 104%
Opacity: 94%


 

Disclaimer about Direct to Garment
You may notice some discolouration or off white residue on your apparel! Do not worry! This is a special solution used for printing and can sometimes leave marks during the drying process. These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology and our inks are water based and eco-friendly. This makes the feel much softer than traditional screen printed shirts, but just as durable!


 

What if the recipient's address was wrong?
If the recipient's address was wrong, then you're held responsible. The mail will usually send the package back to the return address. In the case that you've set the return address as your own, you can clarify the address and send the order again. If our address is set as the return address, then we'll contact you and clarify the address. However the packages sometimes are not returned. In this case, you will have to make another order the product to send to the recipient.


 

What if the product is lost in the mail?
If your sent order is lost in the mail, no worries, we'll make it and send it again.


 

What if the product is damaged in the mail?
We ask for a photo of the damaged goods, and we'll then gladly send a replacement, on us.


 

What if a frame breaks during shipment?
We guarantee each product from once it leaves our shop to the point it is received by you. If any order arrives broken, damaged, incomplete, or wrong, we will reship your order to ensure you are satisfied with your product.


 

In the case of returns, how do you handle the difference between a product quality problem (or, say, the wrong product shipped) vs. the customer changing his mind, or wanting a different size?

Any returns or problems that occur because of our error will be handled at our expense. In cases where your customers would like to exchange or return a product without any defect or due to a wrong size being ordered would be handled at your expense with a new order. If the item is returned someone from our team will contact you regarding the return. We will ship the return back to you but you would be responsible for the shipping cost. Unclaimed returns get donated to charity.